What’s the biggest line item in a casino’s budget? I do think it’s something more casino executives should do, because it really helps you understand the customer experience, what’s new and exciting. My favorite thing to play is the penny slots, but obviously I can’t play here.

A lot of casino executives don’t, which I find fascinating.

I love to gamble, and it’s quite uncommon in my business. She sat down with us in one of the private gaming suites to talk about good-luck charms, tough customers, and why the casino industry is still the best game in town.Ībsolutely. Now, as the president of Encore, the longtime gaming exec oversees all aspects of the casino, including finances, marketing, sales, and a staff of about 3,000 employees. Holaday, who’s lived in so many different places that she sighs when asked where she’s originally from, has held positions at Harrah’s Entertainment and Mandalay Resort Group. It was the glass ceiling shattering when Jenny Holaday became the first female head of a casino in Massachusetts. That smashing sound you heard coming from the Encore Boston Harbor last month wasn’t one of the Murano glass chandeliers falling on the floor.

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